Privacy Policy
We value your privacy and are committed to protecting your personal information.
Effective Date: July 8, 2026
Welcome to SpiceWizz. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, create an account, purchase products, submit enquiries, or use any of our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you create an account, place an order, or contact us, we may collect:
- Full Name
- Company Name (if applicable)
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- Country and State
- GST Number (where applicable)
- Import/Export business information (for B2B customers)
Account Information
- Username
- Encrypted password
- Login history
- OTP verification status
Order Information
- Products ordered
- Order value
- Order history
- Invoice details
- Shipping details
Payment Information
Payments are processed securely through trusted third-party payment gateways.
We do not store your credit card, debit card, CVV, UPI PIN, or online banking credentials on our servers.
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser type
- Device information
- Operating system
- Date and time of access
- Pages visited
- Referral source
Cookies
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Enhance your shopping experience
You can disable cookies through your browser settings; however, some features of the website may not function properly.
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process and deliver orders
- Verify OTP-based login
- Respond to enquiries
- Process payments
- Provide customer support
- Send order confirmations and shipping updates
- Improve our products and services
- Prevent fraud and unauthorized access
- Comply with legal and regulatory obligations
- Send promotional communications where you have provided consent
3. OTP Verification
To improve account security, we may use your mobile number or email address to send One-Time Passwords (OTPs) for:
- Login verification
- Registration verification
- Password recovery
- Security verification
Your OTP is used solely for authentication purposes and expires automatically after a limited period.
4. International Orders
As an exporter of Indian spices, we may share necessary customer information with logistics providers, customs authorities, freight forwarders, shipping companies, or government authorities where required to complete international shipments and comply with applicable import and export regulations.
5. Payment Processing
Payments on our website are processed through secure third-party payment service providers.
We do not store sensitive payment information such as:
- Credit card numbers
- Debit card numbers
- CVV
- Internet banking passwords
- UPI PINs
Please review the privacy policies of the payment providers you use for additional information about how they process your payment data.
6. Information Sharing
We do not sell or rent your personal information.
We may share your information with trusted service providers only when necessary to operate our business, including:
- Payment gateway providers
- SMS and OTP providers
- Shipping and courier companies
- Cloud hosting providers
- Email service providers
- Analytics providers
- Customer support platforms
These providers are authorized to use your information only for the services they provide to us.
7. Data Security
We implement appropriate technical and organizational security measures to protect your information, including:
- HTTPS encryption
- Secure server infrastructure
- Password hashing
- Role-based access controls
- Firewall protection
- Regular software updates
- Database security controls
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure.
8. Data Retention
We retain your information only for as long as necessary to:
- Fulfill orders
- Maintain business records
- Comply with tax and legal obligations
- Resolve disputes
- Enforce our agreements
After the retention period, your information will be securely deleted or anonymized where appropriate.
9. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Update your profile
- Request deletion of your account
- Withdraw consent for marketing communications
- Request information about how your data is used
Requests may be sent to the contact details provided below.
10. Marketing Communications
If you choose to receive promotional communications, we may send:
- Product updates
- Special offers
- New arrivals
- Newsletters
You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us.
11. Children's Privacy
Our products and services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing any personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will become effective when the updated Privacy Policy is published on this page. We encourage you to review this page periodically.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.